Global Operations Coordinator

5 days ago

Brisbane, Queensland, Australia EF International Language Campuses Full time
About EF International Language Campuses

At EF International Language Campuses, we're passionate about delivering exceptional student experiences. As a key member of our team, you'll play a pivotal role in shaping the lives of international students.

Job Overview

We're seeking an energetic and organized individual to join our team as a Student Services Manager. This exciting opportunity will enable you to develop your customer service skills while working with a global company.

Key Responsibilities:
  • Liaise with EF Sales Offices worldwide to process and manage student bookings.
  • Review and confirm all bookings in our CRM system, ensuring seamless operations.
  • Act as a point of contact for students, suppliers, and internal teams, providing exceptional support and resolving queries promptly.
  • Coordinate student visa administration, welfare, and satisfaction tracking, ensuring compliance and high standards.
  • Assist with direct sales enquiries, walk-in sales, and extensions, driving revenue growth.
  • Lead the organization of intake days, graduation events, and other campus activities.
Requirements
  • Outstanding communication and interpersonal skills.
  • Highly developed customer service focus, with the ability to remain calm under pressure.
  • Excellent organizational skills, attention to detail, and cultural awareness.
  • A strong sense of ownership and drive to succeed in a fast-paced environment.
  • Ability to work independently and collaboratively as part of a young, energetic team.
Benefits
  • A dynamic and supportive work environment in a central location.
  • Ongoing professional and personal development opportunities.
  • The chance to make a real impact on the lives of international students.
  • Regular social events and team-building activities.
  • An attractive salary range: AU$65,000 - AU$85,000 per annum (dependent on experience), plus additional benefits.
About You

As a motivated and driven individual, you're passionate about delivering exceptional results and exceeding expectations. You possess excellent communication and interpersonal skills, with a strong customer service focus. Your ability to multitask, prioritize tasks, and maintain accurate records is essential. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.

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