Customer Service Representative

3 weeks ago


Port Melbourne, Australia Rentokil Initial Full time

We are seeking a skilled Customer Service Consultant to join our team in Port Melbourne. As a key member of our Customer Service team, you will provide phone and email customer service, sales, and support. In this role, you will be an important member of the Customer Service team, reporting directly to the Customer Service Manager.

The ideal candidate must possess experience working in customer service or call center environments. They should be able to communicate verbally and electronically and work calmly under pressure while multi-tasking. Previous experience in phone sales and converting inquiries into sales is highly desirable.

This is an office-based role, and the successful candidate must be based in Port Melbourne. We offer a strong work-life balance culture, Employee Assistance Program, discounted Pest Services, Employee Referral Program, and Employee cash incentive programs and bonuses. Rentokil Initial is a member of the FTSE 100 of leading companies and offers a wide range of learning and development programs for colleagues to enhance their skills.

The core responsibilities in this role include:

  • Receiving inbound calls and email inquiries from Commercial and Residential customers
  • Proactively making outbound calls to our existing customers to promote our products and services
  • Resolving customer queries quickly and accurately
  • Scheduling pest services for residential customers
  • Converting incoming inquiries into sales opportunities
  • Liaising with your fellow colleagues
  • Meeting calls and internal sales targets
  • Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Perks and benefits:

  • Strong work life balance culture.
  • Employee Assistance Program (EAP)
  • Discounted Pest Services
  • Employee Referral Program
  • Employee cash incentive programs and bonuses


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