
Senior Relocation Specialist
5 days ago
This role is for a Case Manager & Case Management Associate to support relocation initiatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia. Our team strives to ensure that all ADF Members experience a superior relocation.
About the Role:
The Case Manager will deliver a high-quality end-to-end relocation experience to relocating ADF members and their families through world-class case management, policy compliance, advocacy, and escalation resolution. The expectation management ensures members and their families understand service scope and the relocation life cycle.
- Deliver superior administrative support and excellent customer service to internal stakeholders
- General Case Management administration
- Responding to routine telephone and email enquiries
About You:
We are looking for someone with case management experience in a similar role. This could include global mobility, assignment management, insurance or travel. You will have the ability to interpret policy and legislation, effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders. You should also have strong attention to detail and time management skills, as well as proficiency in all Microsoft applications.
Benefits:
This role offers flexible work options available, a supportive team environment, and full training provided.
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