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Member Services Representative
2 months ago
We are excited to be recruiting for a dedicated Member Services Representative for a leading private health insurance provider, known for crafting personalized plans for members, veterans, and families.
With a commitment to prioritizing members, they have a strong member-first ethos. As a tight-knit organization, they foster a nurturing environment where every individual is valued and empowered. They believe in investing in training and development, ensuring that each team member has the tools and resources to be successful.
About the Role
We are looking for a dedicated Member Services Representative who will provide exceptional service to members through various channels, including phone calls and written correspondence. Your responsibilities will also include processing claims, as well as maintaining up-to-date records of all member communications. You will also play a crucial role in supporting the wider team with general administrative tasks, such as data entry, document management, and coordinating with other departments to ensure seamless operations.
What's in it for You?
- Full-time permanent position, starting immediately
- Competitive salary
- Hybrid working, 3 days from office, 2 days work-from-home
- Monday-Thursday, 8:30am-6:00pm and Friday, 8:30am-5:00pm (8-hour shifts)
- No weekend or evening work
- Supportive training environment and career progression
About You
- Previous experience in a claims processing role, highly desirable
- Previous experience within health insurance, desirable but not essential
- Strong customer-focused attitude
- Exceptional written and verbal communication skills
- Previous experience in a phone-based customer service role
If you have a strong work ethic, thrive in a customer-focused environment, and are seeking a role with a great work-life balance, then we encourage you to apply.
