Experience Ambassador
1 week ago
We are seeking an exceptional Concierge Executive to join our team in Adelaide. The successful candidate will be responsible for delivering outstanding customer service, creating memorable experiences, and providing seamless support to tenants and visitors.
About the Role:
This is a unique opportunity to work with a dynamic and forward-thinking organization, where you will have the chance to make a real impact and contribute to the growth and success of our team.
Key Responsibilities:
- To provide proactive and personalized service to tenants and visitors, ensuring their needs are met and exceeded.
- To serve as a key source of knowledge about the asset and local precinct, providing information and assistance as required.
- To focus on delivering services that add convenience, exclusivity, community, and utility, always looking for ways to innovate and improve.
- To represent our brand alongside our client, promoting a positive image and enhancing the overall experience.
- To identify opportunities and ways to enhance the customer experience by reviewing feedback, interacting with tenants, and identifying new trends.
- To adhere to best practice tools, participate in CX training with the team, and quality assurance programs.
Requirements:
The ideal candidate will possess a strong customer/hospitality/hotel background, with demonstrated experience in delivering exemplary customer service. They will also have excellent written and verbal communication skills, a minimum of 2 years' experience in a customer experience role, and a strong passion for people, curating experiences for others, and leading premium service delivery.
Benefits:
- An opportunity to work in a dynamic and supportive team environment, where you can learn and grow.
- The ability to contribute to the growth and success of our team, knowing that your efforts will make a real difference.
- Access to exclusive discounts and benefits, including travel, hotels, restaurants, bars, and more.
- Access to Perk Box, an app-based platform for employees providing access to discounts, wellness, and mindfulness digital classes.
- Access to Accor Academie to assist in your development and growth for a career of limitless potential.
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