Ambassador

2 weeks ago

Adelaide, South Australia beBeeService Full time $50,000 - $55,000
Job Title:

Customer Service Ambassador

About the Role:

We are seeking an exceptional Customer Service Ambassador to join our team at the Waterworld Aquatic Centre. As a key member of our front-line service team, you will be responsible for delivering outstanding customer experiences across multiple platforms.

Key Responsibilities:
  • Provide accurate information and services to all members of the public, responding to counter, phone, and cafe enquiries in a professional and courteous manner.
  • Deliver exceptional customer service through active listening, empathy, and effective communication.
  • Offer precise information regarding services, operational hours, and general inquiries to enhance customer experience.
  • Coordinate with management to schedule and manage times for hire groups effectively.
  • Assist with a range of inquiries, complaints, and special needs to ensure all customer concerns are addressed.
  • Support aquatic program staff by providing relevant information to ensure smooth operation of programs and proper use of designated areas.
  • Facilitate and provide ongoing training and development opportunities for customer service ambassadors to enhance their skills.
  • Maintain a clean, organised, and sanitised workstation to ensure a safe and pleasant environment.
  • Provide assistance during emergencies to ensure swift and effective response.
Requirements:
  • A Working with Children Check.
  • A Child Safe Environments Certificate.
  • First Aid Certification.
About Us:

Our organisation is committed to providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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