Front Office Manager

2 weeks ago

Docklands, Victoria, Australia Marriott Full time

About the Role:

We are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott Hotels. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our hotel, providing exceptional service to our guests, and leading a team of dedicated staff.

Key Responsibilities:

  • Assist the Front Office Manager with all aspects of departmental operations, making business decisions that engage and inspire our guests.
  • Manage day-to-day operations and ensure the quality and standards of the hotel are met.
  • Handle complaints, settle disputes, and resolve grievances and conflicts by negotiating with relevant parties.
  • Plan and execute team building activities to make our associates feel valued for their contributions.
  • Be a dynamic and thoughtful leader by empowering and supporting your team.
  • Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met, focusing on attention to detail.
  • Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity.
  • Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings.

About You:

  • Experience with OPERA property management system or similar.
  • Relevant experience in a similar managerial role.
  • Working rights in Australia.
  • Enthusiastic to escalate your career.
  • Self-motivated, driven, and energized in a fast-paced environment.
  • A confident decision maker.
  • Armed with smart solutions and a can-do attitude.

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family, and friends.
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month.
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group.
  • Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
  • Work for the Largest Hotel Network in the World which values equality, diversity, and inclusiveness.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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