Member Experience Visionary

6 days ago

Sydney, New South Wales, Australia beBeeExperience Full time $90,000 - $120,000
Job Title:

Lead, Member Experience

About This Role:

We're shaping the future of travel by creating memorable experiences for millions of Australians.

As a key member of our team, you'll be responsible for crafting and implementing a Member experience strategy that drives loyalty, advocacy, and Customer Lifetime Value.

  • Develop and implement the Member experience strategy aligned with brand positioning and the Member Value Proposition.
  • Identify and prioritise critical experience moments and develop initiatives that will influence Member loyalty, advocacy, and Customer Lifetime Value.
  • Establish and govern experience standards, principles, and measurement frameworks to ensure brand consistency across all touchpoints.
  • Define and monitor key Member experience metrics that correlate with commercial outcomes and maintain dashboards that drive organisational accountability.
  • Lead cross-functional initiatives to eliminate experience inconsistencies and gaps and elevate the overall experience.
Requirements:

To succeed in this role, you'll need:

  • 5 years' experience in customer or Member experience, loyalty, or related commercial functions.
  • Proven success leading cross-functional customer experience transformation initiatives.
  • Previous experience in a customer-centric organisation; experience in loyalty, digital, airline, or travel industries is highly desirable.
  • Strong strategic thinking, balancing short- and long-term impact.
  • Ability to craft and communicate compelling narratives that influence internal and external stakeholders.
  • Skilled in identifying and solving complex problems through design thinking or service design approaches.
  • Proficient in PowerPoint and Excel; experience with NPS, CSAT, CLV, CES, and conjoint analysis is advantageous.
What We Offer:

At Our Company Name Removed, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Some of the benefits you can expect include:

  • Heavily discounted air travel for you and your loved ones.
  • Flexible working arrangements, including work hours and remote work options.
  • Discounts on travel insurance, car hire, accommodation, and experiences worldwide.
  • Hospitality, retail, technology, beauty services, and wellness discounts.
  • Wellness support, including a wellbeing platform.
  • A comprehensive Employee Assistance Program, offering confidential coaching and support from qualified professionals.
Join Our Team:

We value diversity and inclusion in the workplace and welcome applications from individuals who share our passion for delivering exceptional customer experiences.

  • Software Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Visionary Machines Full time $90,000 - $120,000 per year

    Visionary Machines is a sovereign Australian technology company — headquartered in Sydney, Australia — advancing global capabilities through cutting-edge, real-time 3D spatial sensing. Across all domains — Air, Land, and Sea — Visionary Machines provides the sensing foundation for autonomous systems and advanced decision-making. By fusing deep...

  • Systems Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Visionary Machines Full time $104,000 - $130,878 per year

    Visionary Machines is a sovereign Australian technology company — headquartered in Sydney, Australia — advancing global capabilities through cutting-edge, real-time 3D spatial sensing. Across all domains — Air, Land, and Sea — Visionary Machines provides the sensing foundation for autonomous systems and advanced decision-making. By fusing deep...

  • Visionary Experience Designer

    1 week ago

    Sydney, New South Wales, Australia beBeeExperience Full time $90,000 - $125,000

    Unlock your potential as a creative problem solver and join our team of visionary designers. Here, you will have the opportunity to craft immersive programs that bring people together, fostering collaboration and innovation.As a Visual Designer / Experience Designer, you will leverage technology to deliver high-quality output, weaving together multiple...

  • User Experience Visionary

    6 days ago

    Sydney, New South Wales, Australia beBeeDesign Full time $100,000 - $150,000

    Job OverviewWe are seeking an experienced User Experience Visionary to join our cross-functional team. As a key member, you will collaborate closely with product designers, product managers, engineers, and researchers to craft visually engaging, accessible, and user-friendly experiences that meet business objectives.This role offers the opportunity to work...

  • Product Visionary

    1 week ago

    Sydney, New South Wales, Australia beBeeproduct Full time $270,000 - $300,000

    About the RoleWe are seeking a Product Visionary to drive our growth journey. As a key member of our team, you will define a compelling product vision, orchestrate multiple squads, and deliver innovative new products.

  • Digital Experience Visionary

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $125,000 - $175,000

    Product Design Chapter LeadDefine the Future of Digital ExperiencesWe are seeking a visionary Product Design Chapter Lead to join our dynamic team and shape the direction of our digital products. This is an exceptional opportunity to lead a talented group of designers, forge a creative culture, and set the standards for design excellence across our digital...

  • Visionary Designer

    5 days ago

    Sydney, New South Wales, Australia beBeeDesigner Full time $100,000 - $140,000

    Design VisionaryWe seek a forward-thinking Design Visionary to craft innovative solutions that elevate brand narratives and drive business growth. As a member of our creative team, you will collaborate with cross-functional teams to develop integrated design assets across digital, social, print, and branding channels. Your expertise in conceptualising and...

  • Visionary Technologist

    3 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $160,000 - $200,000

    Senior Technical VisionaryWe are seeking an experienced Senior Technical Visionary to join our technology transformation program.About the RoleThe successful candidate will be responsible for designing and delivering new platforms, with a focus on testing environments and automation. This is a key opportunity to shape the future of our technology landscape...

  • Technical Visionary

    1 week ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $150,000 - $200,000

    Job Title: Technical VisionaryOversight of technical direction and project objectives is a key responsibility in this role.Career progression guidance for team members to enhance their professional development.Deliver high-quality results through collaborative efforts with the team.This position requires strong leadership skills, a clear vision for technical...

  • Digital Product Visionary

    7 days ago

    Sydney, New South Wales, Australia beBeeProduct Full time $138,670 - $155,309

    Job Title:Digital Product VisionaryAbout the RoleWe are seeking a skilled Digital Product Visionary to join our team. As a key member of our product management team, you will be responsible for developing and delivering high-impact digital products that meet the needs of our customers.ResponsibilitiesDeveloping and delivering product roadmaps that align with...