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Product Specialist

2 months ago

Sydney, New South Wales, Australia WiseTech Global Full time

About WiseTech Global

At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. Our customers use our software to run their global logistics businesses and part of this end-to-end solution is our sales CRM product.

About the Role

As a Product Specialist, you will see our customers' challenges as opportunities and articulate them as requirements. You will work with your team to solve the problems our customers didn't even know they had.

Key Responsibilities

  • Evaluate user needs and pain points and identify improvement opportunities
  • Investigate and propose solutions to complex issues
  • Write up technical requirements for the development team for new features and functionalities
  • Assess existing functionality, evaluate inefficiencies and recommend areas for improvement
  • Work collaboratively with customers, UX designers and development throughout the lifecycle for new features
  • Product development review (UAT/ QA) for software fixes and new features
  • Develop customer-facing product supporting content and release notes
  • Deliver high-quality customer service in the form of 2nd line support

Requirements

  • Strong Product management experience
  • Excellent understanding of enterprise sales lifecycle and challenges
  • Strong understanding and experience in new product and feature development processes, and conceptualizing solutions from ideation through to deployment
  • Excellent communication skills to be able to liaise with internal and external teams to gather and breakdown requirements
  • Experience in writing detailed design documents as well as test scripts for the development team to deploy new features/enhancements
  • Experience in writing user-facing content and release notes