Client Liaison Officer

2 days ago

Sydney, New South Wales, Australia beBeeClientService Full time $73,522 - $79,331
About This Role

This is an exciting opportunity to work in a fast-paced, high-volume call centre as a Client Liaison Officer. As the first point of contact for clients seeking assistance with matters related to NSW Courts and Tribunals, you will play a vital role in providing exceptional client service delivery.

Your primary responsibility will be to provide accurate information and procedural guidance to help clients navigate legal and justice processes effectively. This includes communicating information over the phone, supporting varying client needs, and servicing a wide range of court-related inquiries.

Key Responsibilities
  • Deliver high-quality service to clients and stakeholders, fostering positive relationships and maintaining the integrity of the service.
  • Identify client needs through effective communication and deliver timely, accurate, and appropriate information while ensuring compliance with privacy policies, release of information guidelines, and service agreements.
  • Develop and maintain a strong understanding of policies and procedures in a dynamic environment.
  • Escalate complex enquiries or issues to senior colleagues when required.
  • Meet performance standards (KPIs).
  • Provide administrative support as needed.
The Ideal Candidate
  • Excellent customer service skills: A strong commitment to delivering exceptional client service.
  • Strong communication skills: Ability to communicate clearly, professionally, and empathetically over the phone.
  • Active listening skills: Capacity to listen attentively, understand client needs, and respond appropriately.
  • Problem-solving skills: Source and analyse information to effectively resolve challenging inquiries.
  • Ability to work in a fast-paced environment: Comfortable handling a high volume of calls as part of a team while maintaining service quality.

This is an ongoing, full-time opportunity offering competitive pay, employee entitlements, training and development opportunities, and a supportive work environment.

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