Service Manager

2 months ago

Perth, Western Australia ANSON Management Consulting Full time
About the Role

We are seeking a highly skilled and experienced Service Manager to lead our multi-disciplinary team in delivering high-quality mental health services in a crisis care setting. As a key member of our leadership team, you will be responsible for ensuring the effective management of our Subacute High Acuity unit, including service delivery, budget, staff, and regulatory compliance.

Key Responsibilities
  • Service Management: Lead the team to deliver safe, high-quality, best-practice mental health services according to program requirements, driving cultural excellence, compliance, quality frameworks, and continuous improvement.
  • Relationship Management: Collaborate with stakeholders to optimize service delivery and share best practices, overseeing the collaboration between our partnership agencies and working with the multi-disciplinary and clinical teams.
  • People and Performance Management: Oversee employee recruitment, performance, training needs, and employee development, ensuring a high-performing team.
  • Finance and Budgeting: Oversee financial management, including budget compliance and expenditure authorization, reporting to the Regional Manager.
  • Leadership: Demonstrate values-based leadership, promoting an open and productive culture, and leading from the front.
About You

To be considered for this role, you will possess:

  • A relevant degree in Social Work, Occupational Therapy, Psychology, and/or Business Management, including a Bachelor of Project Management or Master of Business Administration (MBA).
  • Team leadership experience in a complex service delivery setting, preferably in mental health or related fields.
  • Strong interpersonal, communication, and leadership skills.
  • Experience in change management, budget management, and stakeholder engagement.
  • Demonstrates courage in leadership and maintains cultural sensitivity and respect.
Requirements
  • Be able to provide a National Police Clearance (no older than 3 months).
  • Valid WA driver's license.
  • Valid First Aid Certificate.
  • Working with Children Check.
  • Ability to travel to Perth during the first few weeks to meet with all the key stakeholders and occasional travel for meetings (at the organization's expense).
  • Be prepared to be on call (allowance provided) once every 7-8 weeks.
Benefits
  • Excellent work-life balance.
  • Competitive Salary and Company Vehicle.
  • Salary packaging up to $18,640, allowing you to pay approved expenses from your salary before tax, reducing your tax liability and increasing your take-home pay.
  • Four weeks annual leave plus leave loading 17.5%, with an opportunity to purchase additional leave (conditions apply).
  • Two additional leave days, birthday, and wellbeing leave, per calendar year.
  • Long service leave benefits after 5 years' service.
  • Opportunities for training, development, and advancement.
  • Access to an Employee Assistance Program (EAP).

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