Store Manager

5 days ago


Toowoomba, Queensland, Australia Merlo Coffee Pty Full time
About the Role

We are seeking a highly skilled and experienced Store Manager to lead our team at Merlo Coffee Wyalla. As a key member of our management team, you will be responsible for the operational efficiency of the store and its employees.

Key Responsibilities:

  • Customer Experience: Provide exceptional customer service and ensure customers receive the best possible experience.
  • Staff Management: Train, roster, and organize the store team to ensure they are equipped to deliver high-quality service.
  • Product Knowledge: Continuously educate staff on coffee and product knowledge to enhance their skills and knowledge.
  • Coffee Production: Prepare a variety of coffee and beverages according to Merlo standards.
  • Team Management & Succession Planning: Effectively communicate with all staff to ensure they align with the store and Merlo Coffee's goals. Coach and mentor staff to consistently exceed expectations in their role.
  • Financial Management: Perform day-to-day cash and stock management, purchasing, and profitability management of the site, wage percentages, and sales targets.
  • Store Management: Maintain the presentation and daily running of the store to the highest standard, including food and workplace safety procedures and OH&S.
About You

We are looking for a candidate with:

  • A minimum of 2 years experience in a similar management role and industry.
  • Full-Time availability, must be available to work weekends.
  • A minimum of 1 year high-volume coffee making experience.
  • Strong organisational and leadership skills and demonstrated ability to lead by example.
  • Strong passion for coffee and commitment to the success of Merlo.
  • High-volume coffee making experience.
  • Demonstrated ability to train, coach, and develop staff.
  • A keen interest in long-term career progression within the business.
  • A fun, hardworking, and energetic attitude towards work.
  • Excellent written and verbal communication skills.
Benefits and Perks

We offer:

  • Full-time contract.
  • Free coffee on shift, generous staff discount on coffee & retail products.
  • Free access to an Employee Assistance Program for you and your immediate family.
  • A vibrant, fun, and exciting place to work with great team culture.
  • A feel-good brand that genuinely cares for our people, community, and environment.
  • Monthly & yearly celebrations and staff awards.
  • Flexible working environment with a genuine focus on work-life balance.


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