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Store Operations Manager

2 months ago


Toowoomba, Queensland, Australia Barbeques Galore PTY Limited Full time
Job Description

**Job Summary**

The Store Manager is responsible for overseeing the daily operations of a store, focusing on delivering an exceptional customer experience. This role involves supervising operational and organizational standards, leading a successful team, and achieving agreed targets, revenue, and profit objectives.

Key Responsibilities
  1. Team Leadership
  • Recruit, build, and maintain a strong team culture that aligns with the company's vision, mission, and culture.
  • Provide leadership and inspiration to the team through effective coaching and development, aiming to ensure retention within the company.
  • Ensure the team has high standards of product knowledge.
Store Operations
  • Implement and drive in-store promotions and marketing initiatives.
  • Maintain outstanding store conditions and visual merchandising standards.
  • Monitor inventory levels and ensure stock control measures are well maintained within business guidelines.
Customer Experience
  • Ensure high levels of customer satisfaction through excellent sales service, product knowledge, and after-sales support.
Financial Management
  • Prepare and control the store's budget, aiming for minimum expenditure and efficiency.
  • Analyze profit and loss reports and make accurate forecasts.
Requirements
  1. Previous experience in a retail management environment.
  2. Ability to lead a team and maintain a strong team culture.
  3. Highly driven, self-motivated approach.
  4. Strong selling and communication skills.
  5. High attention to detail and well-organized.
  6. Passion for delivering great customer service and producing great store results.