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Retail Store Manager

2 months ago

Toowoomba, Queensland, Australia Bupaoptical Full time

A career at Bupa is more than just a job. At Bupa we believe in being good people and helping others whenever we can. This includes our customers, communities and our people.

At Bupa, we ensure our employees are supported to be the best version of themselves, both physically and mentally, so they can provide exceptional support to our customers. Because if our customers deserve outstanding care, then so do you.

About The Role

If you are passionate about engaging with customers and assisting them in maximizing the value and benefits of their Bupa Health Insurance, this position is designed for you.

Located in our retail environment, you will focus on customer growth initiatives, conducting personalized needs assessments for clients, recommending the most appropriate products, and articulating the value and advantages of these offerings.

  • As the local representative of Bupa, you will foster business and community relationships that enhance the Bupa brand and facilitate member acquisition.
  • Adopting a customer-centric approach, you will lead your team in assisting existing Bupa members with their daily transactions, ensuring they comprehend the full benefits of their health insurance products, addressing any concerns or unmet needs, and educating them on the available advantages.
  • You will embody the Bupa brand for our members and the wider community. As an influential leader, you will oversee the daily operations of a retail team, upholding a high standard of Sales and Service within the retail setting.
  • Your role will include driving and supporting the achievement of the store's business goals, sales targets, customer retention, satisfaction, and quality metrics through innovative strategies (e.g., new technologies and services, improved operational methods, and health partner collaborations).

Additionally, you will be responsible for nurturing your team, creating authentic environments for growth, and exemplifying exceptional performance.

About You

Your enthusiasm for sales, combined with a proactive, customer-focused mindset, will enable you to deliver optimal solutions and service to your clients.

With a resilient spirit, you will thrive in a dynamic and evolving environment, bringing a lively and positive attitude to all your endeavors.

As an experienced Sales Leader, you will aspire to enhance your leadership skills and take on additional responsibilities, including mentoring staff, reporting, and assisting with operational needs.

What You'll Enjoy

We recognize and celebrate the achievements of our employees. From career development initiatives to prioritizing the health and wellbeing of our team members, we strive to create a supportive environment.

At Bupa, caring is at the heart of everything we do – helping individuals lead longer, healthier, and happier lives while contributing to a better world. We understand that to care for our customers, we must first care for our employees.

That is why Bupa has introduced Viva Healthier and Happier – a comprehensive global health and wellbeing program for our staff. This initiative encompasses all aspects of health – mental, physical, financial, social, and environmental wellbeing.

Through the Viva Healthier and Happier program, we aim to provide health benefits for all Bupa employees, regardless of their role. Our goal is to support our team members in becoming the healthiest and happiest versions of themselves.

Training and Development

We believe in providing opportunities for growth. At Bupa, you will benefit from a balanced approach – receiving support when needed while also having ample space for personal development.

Dedicated leadership will guide you to excel in your role. You will have access to various training formats, including classroom sessions, e-Learning, and hands-on product knowledge training, as well as our advanced knowledgebase, 'Know-It'.

Important Information

Upon joining our retail team, you will undergo a comprehensive training program for the first several weeks.

All candidates who progress to the offer stage will be required to complete a background check, including a police verification.

Take the Next Step

To learn more about career opportunities at Bupa, please visit our website.

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff, ensuring that no individual is disadvantaged based on gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage applications from all backgrounds.