Patient Care Advocate

6 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $48,000 - $84,000
Job Overview

This role offers a unique opportunity to make a positive impact on patients' lives. As a casual customer experience representative, you will play a vital part in helping patients access quality care.

Key Responsibilities
  • Making outbound calls to patients to discuss their needs and provide support
  • Managing cancellations and rescheduling appointments with professionalism and empathy
  • Handling inbound calls with exceptional communication skills and a friendly phone manner
  • Booking patients in for routine check-ups and cleans with a focus on providing a seamless experience
What We're Looking For

We are seeking an individual who possesses excellent communication skills, a strong customer service focus, and the ability to work effectively in a fast-paced environment. The successful candidate will be highly organized, able to multitask, and possess a goal-driven attitude.

  • Excellent communication and interpersonal skills
  • A strong customer service ethos with a genuine interest in patient care
  • Time management and organisational skills with the ability to juggle multiple tasks
  • Tech confidence with the ability to use call systems and booking software
  • A goal-driven attitude motivated by a desire to deliver exceptional results
  • Reliability and commitment to delivering high-quality outcomes
  • Flexibility to adapt to changing needs or schedules
  • A team-focused mindset contributing to a positive and collaborative workplace culture

Previous dental experience is advantageous but not essential, as full training will be provided.

Why This Role?
  • Calm and professional working environment free from the pressures of a noisy call centre
  • A friendly and close-knit team that values trust, care, and quality service
  • Competitive pay rates and benefits package
  • Ongoing training and support to help you succeed
Join Our Team

If you're looking for a role with purpose, variety, and a great team environment, we'd love to hear from you. Join us and help deliver exceptional care, one call at a time.

Work Details
  • Part-time position
  • Entry-level role
  • Customer Service industry
  • Consumer Services sector

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