Scheduling and Rostering Specialist

4 days ago


Gold Coast, Queensland, Australia Gold Coast Convention and Exhibition Centre Full time
We are seeking a skilled Scheduling Supervisor to join our team at the Gold Coast Convention and Exhibition Centre. As a key member of our Technology team, you will be responsible for coordinating event setups, operations, and pack-downs, while ensuring the smooth running of our events. With a focus on workforce availability, skill levels, and health and safety requirements, this role requires strong organizational and time management skills, as well as excellent communication and interpersonal abilities.

Responsibilities:
  • Develop and implement effective scheduling strategies to optimize workforce allocation.
  • Collaborate with the Production team to ensure accurate entry of Momentus operational scripting for each event.
  • Work closely with other departments to ensure AV scheduling aligns with broader business needs.
  • Manage Humanforce data entry and roster the team in accordance with the GCCEC Enterprise Agreement, legislation, availability, and required skill levels.
  • Monitor team member allocation, ensuring availability, fatigue management, and shift turnaround times comply with health, safety, and well-being requirements.
  • Maintain accurate data entry within Humanforce, verifying timesheets daily, resolving discrepancies, recording appropriate shift types, and ensuring payroll deadlines are met.
  • Support the AV Operations Manager in maintaining a skills matrix and updating relevant information in Humanforce.

About You
We are looking for someone with experience in workforce scheduling, rostering, or event coordination, who has knowledge of scheduling software, workforce management, and enterprise agreements, and is familiar with AV, IT, or event operations. You should also have proficiency in Humanforce, Momentus, and Microsoft Office 365, as well as strong organizational and time management skills, a high level of attention to detail, excellent communication and interpersonal skills, and the ability to work under pressure and adapt to changing priorities.

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