Quality Assurance Specialist

4 days ago

Adelaide, South Australia beBeeQuality Full time $124,996 - $154,995

The Quality Assurance Specialist will play a pivotal role in delivering exceptional service quality, driving performance excellence and customer satisfaction.

This role will close training needs and support the business in achieving meaningful outcomes for our customers by effective quality management and support.

Key responsibilities include:

- Leading a team that is motivated, driven, and passionate about delivering a superior service experience

- Performance management and employee development to ensure all members of the team have the skills required and are empowered to serve our customers

- Driving customer sentiment through assessment and coaching of quality customer needs conversations

- Delivering timely and high-quality deep dives for the business across multiple channels that enables an uplift across customer experience, commercial outcomes and people capability

**What's in it for you?**

You'll be instrumental in achieving our purpose of helping Australians and New Zealanders succeed. We'll back you in the development of your career with internal career prospects and flexible working.

**Required Skills and Qualifications:**

- Quality Assurance experience preferred
- Knowledge of relevant legislative and regulatory requirements applicable for Financial Service Industry
- Solid coaching capability in lifting performance across both customer and commercial results
- High attention to detail and the ability to prioritise competing deadlines in a fast-paced environment

**Benefits:**

We offer a range of benefits including good pay, a great culture, industry-recognised qualifications, online learning, training modules and career planning tools for you to grow with us.

**What does it take to succeed?**

A demonstrated ability to serve as a knowledgeable resource in an operations function, analytical and reporting skills to identify trends, and a solid understanding of processes, procedures, and regulatory obligations.

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