Healthcare Customer Experience Specialist

1 week ago

Adelaide, South Australia beBeeCustomer Full time $60,000 - $90,000

Unlock a career that truly makes a difference in the lives of others. As a Patient Experience Consultant, you will be the first point of contact for all customer enquiries, providing professional and empathetic support to our community.

This role requires you to schedule and manage appointments across dental and optical services, ensuring seamless experiences for our patients. You will also process transaction payments and basic billing accurately and efficiently, resolving any issues that may arise.

Maintaining accurate records and upholding patient confidentiality is crucial in this position. Your excellent verbal and written communication skills will enable you to effectively manage high call volumes and remain calm under pressure.

We are seeking an individual with previous experience in a customer service role within a healthcare setting. You should be comfortable working with appointments and billing systems, and possess a solutions-focused approach to customer concerns.

  • Key Responsibilities:
  • Provide exceptional customer service through phone, email, and face-to-face interactions
  • Schedule and manage appointments across multiple services
  • Process transactions and maintain accurate records
  • Resolve customer complaints and concerns in a professional manner

What We Offer:

  • A supportive and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

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