Claims Handler Position

6 days ago

Sydney, New South Wales, Australia beBeeClaims Full time $75,000 - $105,000
Motor Claims Professional

We are seeking a detail-oriented and passionate Motor Claims Consultant to join our dynamic claims team. In this role, you'll manage Motor claims from end to end, working across a diverse portfolio that includes both intermediated and direct customers.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer service. You'll play a key role in ensuring claims are handled efficiently, professionally, and in line with compliance standards.

  • Accurate Claim Assessment and Management: Accurately assess and manage Motor claims in accordance with company policies and industry regulations.
  • Timely Claim Resolution: Handle claims efficiently within agreed workflow timeframes and service level agreements (SLAs).
  • Claim Lifecycle Management: Proactively manage claim lifecycles through diary management and vendor coordination (e.g., repairers, assessors).
  • Customer Support: Respond to customer complaints and expressions of dissatisfaction with empathy and professionalism.
  • Enquiries Management: Manage incoming call enquiries, providing clear and timely support to customers and stakeholders.

Skill Requirements:

  • 3–5 years of experience in Motor claims handling.
  • Strong customer service skills with the ability to adapt communication to different customer groups.
  • Excellent problem-solving and decision-making abilities.
  • Proven time management and organisational skills.
  • Familiarity with regulatory compliance in the insurance industry.
  • Experience working with external vendors such as repairers, assessors, and brokers.

What We Offer:

  • Career Advancement Opportunities: Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement.
  • Comprehensive Benefits Package: Free company-provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.
  • Wellbeing Program: An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, and confidential counselling.
  • Collaborative Culture: Working in a vibrant and collegiate culture where you are a person, and your contribution is valued.

About Us:

We are committed to providing a workplace where people feel they can bring their whole self to work. We aim to create a diverse work environment in which everyone is treated fairly and with respect and where everyone feels responsible for the reputation and performance of our organisation.

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