
Shop Floor Leader
1 week ago
This is an exciting opportunity to shape and lead the in-store experience as a dynamic leader.
Key Responsibilities- Operational Excellence & Team Development
- Own the daily operations of the store, ensuring operational excellence and alignment with service standards.
- Set high standards on the shop floor, fostering a culture of collaboration and excellence.
- Develop and empower a high-performing team, providing clear direction and ongoing development.
- Client Experience & Relationship Management
- Deliver a refined client experience that reflects luxury positioning, ensuring every interaction is considered and service-led.
- Drive revenue through deep client engagement, offering tailored styling support and building lasting relationships.
- Use data-driven insights to guide strategic decision-making across product mix, visual merchandising, team resourcing, and client engagement.
- Brand Experience & Community Engagement
- Ensure the in-store environment brings the brand to life across all sensory touchpoints.
- Collaborate with cross-functional teams to plan and execute in-store activations and community events that drive client engagement and elevate the retail experience.
- A minimum 5 years' experience in luxury or premium retail, including at least 2 years in a leadership capacity.
- A proven track record of consistently exceeding sales targets and driving team performance.
- Strong commercial acumen combined with a creative and client-centric mindset.
- A deep passion for design, fashion, and styling, with a commitment to delivering elevated client service.
- A highly self-driven, adaptable, and energized individual who thrives in a fast-paced environment.
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