Senior Claims Manager

2 weeks ago


Parramatta, New South Wales, Australia Employers Mutual Full time
About the Role

We are seeking a highly skilled and experienced Senior Case Manager to join our team in Parramatta or Brisbane. As a Senior Case Manager, you will play a critical role in managing end-to-end workers compensation claims, including disability management aspects within the legislation or policy in a Self-Insured environment.

Key Responsibilities
  • Develop and implement strategies to achieve optimal outcomes and minimize claim costs.
  • Liaise with internal and external stakeholders to progress strategies and actions.
  • Assess liability and recovery aspects relevant to the legislation or policies, and undertake ongoing reviews in relation to entitlements and payments.
  • Manage rehabilitation providers and approve rehabilitation plans/wellness plans in accordance with self-insurance guidelines.
  • Conduct health promotion activities to enhance customers' wellbeing and empower them to participate in their own treatment and recovery.
About You
  • Demonstrated experience in worker's compensation claims management.
  • An empathetic, resilient, and motivational approach to provide customer-centric support.
  • A driven professional with highly developed written and verbal communication skills.
  • Careful consideration to detail with a high concern for accuracy.
  • Strong stakeholder engagement and management.
What We Offer

We stand together as equals. EML is an equal opportunity employer, and we celebrate diversity and inclusion. We offer a vibrant, collaborative, and innovative team culture, flexibility to work from home, a corporate wellbeing program, access to discounts at over 350 retailers, entitlement to an annual tenure and performance-based recognition reward, comprehensive learning and development support, company-wide events to celebrate success, quarterly Reward and Recognition Awards, and up to 16 weeks paid parental leave, plus super.


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