Digital Marketing Strategist
5 days ago
About the Role
As a Digital Marketing Strategist at ANZ, you will play a pivotal role in shaping the future of customer engagement. You will design and implement exceptional digital-first customer journeys and experiences, with a focus on Everyday Banking Campaigns that engage customers through tailored onboarding and backbook engagement interactions.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Key Responsibilities:
- Deliver integrated 1-1 below the line personalised experiences.
- Analyse and segment data to establish key target audiences for campaigns including inclusion and exclusion criteria.
- Define the customer journey and build out best in class messaging that's relevant for the channel.
- Develop ongoing test and learn framework across channels to optimise incremental sales, product usage, and retention.
- Measure, optimise, and stop campaigns based on key performance metrics.
- Work with creative / production / agencies and partners to develop and productionise campaign messaging.
- Work with our product owners and capability team to develop and operationalise new personalisation capabilities.
- Work with product and marketing stakeholders to deliver propositions via personalised channels, leveraging new-to-bank marketing technology and capability, to establish best practice guidelines and frameworks for working.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- You will have data-driven campaign experience including the ability to manage end-to-end design, delivery and management of 1-1 integrated marketing communications which drive customer engagement.
- Deep knowledge of digital channels and platforms which maximises overall digital execution, innovation and delivery of digitally led customer and commercial outcomes.
- Proficiency in managing digital marketing, website personalisation or targeted marketing.
- Experience with sourcing and analysing data, drawing insights, performance reporting and campaign optimisation.
- Excellent communication skills and experience in working with creative agency and in-house partners to develop campaign creative, messaging, ensuring alignment to brand guidelines, tone of voice and strategic objectives.
- Strong stakeholder management and experience working with a cross functional team to understand existing processes and journeys and deliver to a communication plan within required timeframes. This includes experience working with data and analytics team to enable segmentation and implement trigger-based campaigns.
- Comprehensive understanding of a range of problem-solving techniques with an ability to multi-task and be highly adaptable to change and ambiguity.
- A growth mindset, resilient nature, and an ability to cope and support others during uncertainty.
- Have a curious mindset and continuously test and learn ways to improve communications. This includes reporting on program performance to key stakeholders and facilitating sharing of insights and learnings across ANZ.
- Experience in financial services would be a bonus.
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