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IT Asset Management Specialist
2 months ago
The IT Asset Management Analyst is a key member of our Enterprise IT Service Management Organisation, responsible for carrying out enterprise Asset & Configuration Management activities.
Key Responsibilities- Process Advance Shipping Notice files received from vendors accurately.
- Manage tickets logged and assigned to the enterprise Asset & Configuration Management queue, and process general requests to create or update assets and the CMDB.
- Maintain Asset and Configuration models within Service Now.
- Support Merger & Acquisition projects by creating and validating asset and configuration item records in Service Now.
- Collaborate with hub-aligned Asset Management Specialists to ensure the accuracy of asset and configuration information.
- Onboard new infrastructure devices into the CMDB, ensuring all attributes are recorded accurately.
- Assist in processing office closure asset and configuration requests.
- Analyze data to discover and resolve asset and configuration discrepancies.
- Monitor asset connectors to ensure asset information and CIS in Service Now are being updated correctly.
- Ensure asset-to-configuration item creation is occurring and accurate.
- Work with hub-aligned asset management teams to identify and resolve missing data records.
- Clear understanding of the ITIL framework and ability to apply ITIL principles within an IT service management environment.
- ITIL qualification as standard.
- Solid knowledge and experience of Service Now.
- Enthusiasm and dedication to drive continual improvement and change.
- Excellent analytical, documentation, and communication skills.
- Process and detail-orientated with a methodical and planned approach to achieving goals.
- Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and excellent communication and influencing skills.
- Comfortable with ambiguity, thrives on change, and engenders a collaborative approach.
- Act as an advocate for the IT Organisation both externally and internally.
- Preferred Bachelor's degree in Information Technology or a related field.
WSP is one of the world's leading engineering professional services firms, bringing together approximately 6,000 talented people across 15 offices in Australia.
We are technical experts who design and provide strategic advice on sustainable solutions and engineer Future Ready projects that will help societies grow for lifetimes to come.
At WSP, we want you to embrace your curiosity and work in a culture that celebrates different perspectives.
With access to global scale and reach, you'll connect with the brightest minds in the field to make the best work of your life.
We want here to be a place where you'll always find new ways to grow – where you'll design your path and do what truly matters to you.
We believe that in imagining a better future for us all, you'll imagine a better future for you.