IT Asset Management Specialist
2 months ago
We are seeking a highly skilled IT Asset Management Specialist to join our team at WSP Global Inc. as an Enterprise Asset Analyst. This is a key role within our Enterprise IT Service Management Organisation, reporting to the Practice Manager, Service Asset & Configuration Management.
Key Responsibilities- Process Advance Shipping Notice files received from vendors accurately and efficiently.
- Manage tickets logged and assigned to the enterprise Asset & Configuration Management queue, and process general requests to create or update assets and/or the CMDB.
- Maintain Asset and Configuration models within ServiceNow to ensure data accuracy and integrity.
- Support Merger & Acquisition projects by creating and validating asset and configuration item records in ServiceNow.
- Collaborate with hub-aligned Asset Management Specialists to ensure the accuracy of asset and configuration information.
- Onboard new infrastructure devices, including printers, UPS, AVI, etc., into the CMDB, ensuring all attributes are recorded accurately.
- Assist in processing office closure asset and configuration requests, including moving assets, updating status, and updating CIs.
- Analyze data to discover and resolve asset and configuration discrepancies.
- Monitor asset connectors to ensure asset information and CIs in ServiceNow are being updated correctly.
- Ensure accurate asset-to-configuration item creation.
- Work with hub-aligned asset management teams to identify and resolve missing data records.
- Strong understanding of the ITIL framework and ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.
- Excellent knowledge and experience of ServiceNow.
- Enthusiasm and dedication to drive continual improvement and/or change.
- Excellent analytical, documentation, and communication (both verbal and written) skills.
- Process and detail-oriented with a methodical and planned approach to achieving goals.
- Ability to build efficient working relationships and exhibit excellent communication and influencing skills.
- Comfortable with ambiguity, thrive on change, and engender a collaborative approach.
- Act as an advocate for the IT Organisation both externally and internally.
- Bachelor's degree in Information Technology or a related field.
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