IT Asset Management Specialist
2 months ago
We are seeking a highly skilled IT Asset Management Analyst to join our Enterprise IT Service Management Organisation. As a key member of our team, you will be responsible for carrying out enterprise Asset & Configuration Management activities.
Key ResponsibilitiesSome of the key responsibilities of this role include:
- Processing Advance Shipping Notice files received from vendors to ensure accuracy.
- Managing tickets logged and assigned to the enterprise Asset & Configuration Management queue, as well as processing general requests to create or update assets and/or the CMDB.
- Maintaining Asset and Configuration models within ServiceNow.
- Creating and validating asset and configuration item records in ServiceNow as part of Merger & Acquisition projects.
- Collaborating with hub-aligned Asset Management Specialists to ensure the accuracy of asset and configuration information.
- Onboarding new infrastructure devices, including printers, UPS, AVI, etc., into the CMDB, ensuring all attributes are recorded accurately.
- Assisting in processing office closure asset and configuration requests, including moving assets, updating status, and updating CIs.
- Analyzing data to discover and resolve asset and configuration discrepancies.
- Monitoring asset connectors to ensure asset information and CIs in ServiceNow are being updated correctly.
- Ensuring accurate asset-to-configuration item creation.
- Working with hub-aligned asset management teams to identify and resolve missing data records.
To be successful in this role, you will need:
- A clear understanding of the ITIL framework and the ability to apply ITIL principles within an IT service management environment.
- Solid knowledge and experience of ServiceNow.
- Excellent analytical, documentation, and communication skills.
- Process and detail-oriented with a methodical and planned approach to achieving goals.
- Ability to build efficient working relationships and exhibit excellent communication and influencing skills.
- Comfort with ambiguity and a collaborative approach.
- Act as an advocate for the IT Organisation both externally and internally.
PREFERRED QUALIFICATIONS:
- Bachelor's degree in Information Technology or a related field.
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