Customer Support Improvement Lead

2 months ago


Adelaide, South Australia TPG Telecom Full time
About the Role

We are seeking a highly skilled and experienced Customer Support Improvement Lead to join our Technical Support Team at TPG Telecom. As a key member of our team, you will play a critical role in delivering exceptional customer service to our Enterprise & Government customers.

Key Responsibilities
  • Investigate and resolve complex customer incidents and escalated issues, ensuring timely and effective resolution.
  • Collaborate with customers, consultants, and specialists to achieve high levels of customer satisfaction and fault restoration.
  • Develop and implement processes to meet customer and organizational requirements, ensuring a professional, expert, and responsive service.
  • Manage and track customer issues and enquiries to completion, ensuring timely resolution and customer satisfaction.
  • Perform evaluation and analysis on current practices to identify areas for improvement and develop strategies for enhancement.
  • Provide coaching and guidance to team members to ensure quality and guideline compliance.
  • Work closely with the Capability team to manage new starter onboarding and training.
Requirements
  • Proven experience in a call centre technical support environment, with a track record of leading a team.
  • Excellent communication and leadership skills, with the ability to empower employees and drive success.
  • Good problem-solving and decision-making skills, with the ability to analyze data and drive business improvements.
  • Ability to build and manage solid internal and external relationships.
  • Flexible and adaptable, with the ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including flexible hybrid working arrangements.
  • Access to the TPG Learning Hub platform and internal development opportunities.
  • Corporate partner discounts and a range of employee benefits.


  • Adelaide, South Australia TPG Telecom Full time

    Customer Support Improvement LeadWe're seeking a highly skilled and experienced Customer Support Improvement Lead to join our Technical Support Team at TPG Telecom. As a key member of our team, you will be responsible for delivering exceptional customer service to our Enterprise and Government customers, ensuring their needs are met and exceeded.Key...


  • Adelaide, South Australia TPG Telecom Full time

    Customer Support Improvement LeadWe're seeking a highly skilled and experienced Customer Support Improvement Lead to join our Technical Support Team at TPG Telecom. As a key member of our team, you will be responsible for delivering exceptional customer service to our Enterprise and Government customers, ensuring their needs are met and exceeded.Key...


  • Adelaide, South Australia TPG Telecom Full time

    Customer Support Improvement LeadWe're seeking a highly skilled and experienced Customer Support Improvement Lead to join our Technical Support Team at TPG Telecom. As a key member of our team, you will be responsible for delivering exceptional customer service to our Enterprise and Government customers, ensuring their needs are met and exceeded.Key...


  • Adelaide, South Australia TPG Telecom Full time

    Customer Support Improvement LeadWe're seeking a highly skilled and experienced Customer Support Improvement Lead to join our Technical Support Team at TPG Telecom. As a key member of our team, you will be responsible for delivering exceptional customer service to our Enterprise and Government customers, ensuring their needs are met and exceeded.Key...


  • Adelaide, South Australia TPG Telecom Full time

    Customer Support Improvement LeadWe're seeking a highly skilled and experienced Customer Support Improvement Lead to join our Technical Support Team at TPG Telecom. As a key member of our team, you will play a critical role in delivering exceptional customer service to our Enterprise & Government customers.Key Responsibilities:Investigate and resolve complex...


  • Adelaide, South Australia TPG Telecom Full time

    Customer Support Improvement LeadWe're seeking a highly skilled and experienced Customer Support Improvement Lead to join our Technical Support Team at TPG Telecom. As a key member of our team, you will play a critical role in delivering exceptional customer service to our Enterprise & Government customers.Key Responsibilities:Investigate and resolve complex...


  • Adelaide, South Australia TPG Telecom Full time

    Customer Support Improvement LeadWe're seeking a highly skilled and experienced Customer Support Improvement Lead to join our Technical Support Team at TPG Telecom. As a key member of our team, you will play a critical role in delivering exceptional customer service to our Enterprise and Government customers.Key Responsibilities:Investigate and resolve...


  • Adelaide, South Australia TPG Telecom Full time

    Customer Support Improvement LeadWe're seeking a highly skilled and experienced Customer Support Improvement Lead to join our Technical Support Team at TPG Telecom. As a key member of our team, you will play a critical role in delivering exceptional customer service to our Enterprise & Government customers.Key Responsibilities:Investigate and resolve complex...


  • Adelaide, South Australia TPG Telecom Full time

    We're seeking a skilled Customer Support Improvement Lead to join our Technical Support Team at TPG Telecom. As a key member of our team, you'll be responsible for delivering exceptional customer service to our Enterprise & Government customers, ensuring their needs are met and exceeded.Key responsibilities include:Investigating and resolving complex...


  • Adelaide, South Australia TPG Telecom Full time

    Customer Support Improvement LeadWe're seeking a highly skilled and experienced Customer Support Improvement Lead to join our Technical Support Team at TPG Telecom. As a key member of our team, you will be responsible for delivering exceptional customer service to our Enterprise and Government customers, ensuring their needs are met and exceeded.Key...


  • Adelaide, South Australia TPG Telecom Full time

    Customer Support Improvement LeadWe're seeking a highly skilled and experienced Customer Support Improvement Lead to join our Technical Support Team at TPG Telecom. As a key member of our team, you will be responsible for delivering advanced levels of customer service to our Enterprise and Government customers.Key Responsibilities:Investigate and resolve...


  • Adelaide, South Australia TPG Telecom Full time

    Customer Support Improvement LeadWe're seeking a highly skilled and experienced Customer Support Improvement Lead to join our Technical Support Team at TPG Telecom. As a key member of our team, you will play a critical role in delivering exceptional customer service to our Enterprise and Government customers.Key Responsibilities:Investigate and resolve...


  • Adelaide, South Australia TPG Telecom Full time

    We're looking for a talented Customer Support Improvement Lead to join our Technical Support Team at TPG Telecom. As a key member of our team, you'll be responsible for delivering advanced levels of customer service to our Enterprise & Government customers.Your primary focus will be on investigating and resolving complex customer incidents and escalated...


  • Adelaide, South Australia TPG Telecom Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Improvement Lead to join our Technical Support Team at TPG Telecom. As a key member of our team, you will be responsible for delivering advanced levels of customer service to all Enterprise & Government customers, controlling end-to-end accountability.Key...


  • Adelaide, South Australia TPG Telecom Full time

    Tech Support Leadership Opportunity TPG Telecom invites you to apply for the Customer Support Improvement Lead position, playing a pivotal role in delivering exceptional customer service to Enterprise & Government customers. As a key member of the Technical Support Specialist Team, you will be responsible for end-to-end accountability and ensuring smooth...


  • Adelaide, South Australia Plenti Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our dynamic team at Plenti. As a key member of our customer support function, you will be responsible for leading and managing a team of customer support specialists to deliver exceptional customer experiences.The ideal candidate will have a proven track record...


  • Adelaide, South Australia Plenti Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our dynamic team at Plenti. As a key member of our customer support function, you will be responsible for leading and managing a team of customer support specialists to deliver exceptional customer experiences.The ideal candidate will have a proven track record...


  • Adelaide, South Australia Plenti Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our dynamic team at Plenti. As a key member of our customer support function, you will be responsible for leading and managing a team of customer support professionals to deliver exceptional customer experiences.The ideal candidate will have a proven track record...


  • Adelaide, South Australia Plenti Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our dynamic team at Plenti. As a key member of our customer support team, you will be responsible for leading and managing a team of customer support representatives to ensure consistent, smooth operations and high-quality service.As a Customer Support Team Lead,...


  • Adelaide, South Australia Plenti Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our dynamic team at Plenti. As a key member of our customer support team, you will be responsible for leading and managing a team of customer support agents to ensure consistent, smooth operations and high-quality service.As a Customer Support Team Lead, you will...