Senior Customer Solutions Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $90,000

Job Description: As a Senior Customer Solutions Specialist, you will have the opportunity to make a meaningful impact on our customers' lives. This rewarding role requires focus and motivation, as well as a passion for delivering exceptional customer experiences.

About the Role: We are seeking a customer-centric professional who can build strong relationships with our members and provide personalized solutions that meet their needs. If you are a natural communicator who can think creatively and thrive in a fast-paced environment, this could be the perfect role for you.

Your Key Responsibilities:

  • Build rapport with members and understand their needs through in-depth conversations
  • Offer personalized solutions that align with members' goals and objectives
  • Work towards individual and team retention targets in a structured, goal-driven environment

Requirements: To succeed in this role, you will need to have experience in customer service and similar contact centre environments. You will also need excellent communication skills, resilience, positivity, strong self-motivation, and the ability to stay focused in a structured role.

We Offer:

  • A comprehensive training program designed to fully set you up for success
  • A knowledge base system called 'Know-It' to support your growth and development
  • The opportunity to work with multiple systems and navigate digital tools

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