Veterinary Clinic Operations Manager

2 days ago

Ipswich, Australia beBeeMultiSitePracticeManager Full time $145,606 - $153,869
Job Description

We are seeking a skilled and experienced professional to fill the role of Multi-Site Practice Manager. This is an exceptional opportunity for someone who wants to make a real impact in a dynamic and rewarding environment.

The successful candidate will be responsible for co-ordinating the business, people, operations and services of the practice. This involves overseeing all operational and people matters within the clinic, leading on employee matters, managing customer experience and client loyalty activities, and ensuring the financial performance of the clinic.

About You
  • You must have at least 2 years of experience in a practice leadership or head nurse role in a veterinary or animal-related field.
  • You should be committed to high standards of service excellence and clinical care.
  • You must have strong problem-solving, decision-making, and organisational skills.
  • You should have good understanding of people and employment obligations, as well as knowledge of workplace health and safety regulations.
Benefits
  • You will receive a competitive hourly rate and benefits package.
  • You will work in a supportive and collaborative team environment.
  • You will have access to training centres, online courses, and dedicated nurse programs.
  • You will have opportunities for career growth and development.
  • You will enjoy flexible working hours to suit your lifestyle.
  • You will receive staff discounts, including Health and Wellbeing benefits.
  • You will be eligible for Employee Referral Bonus.
  • You will receive paid parental leave and return-to-work bonus.
About The Role
  • The success of the practice manager is driven by their ability to co-ordinate the business, people, operations and services of the clinic.
  • The ideal candidate will thrive on managing a busy clinical setting which involves:
    • Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.
    • Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
    • Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
    • Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
    • Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
    • Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
    • Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments.
    • Leading on company initiatives, projects and technology.
    • Bringing a transparent leadership style focused on collaboration and engagement.
    About Us

We are a reputable organisation that provides a range of services in the veterinary sector.

We value our employees and strive to provide a positive and supportive work environment.

We offer a range of benefits and opportunities for career growth and development.

Contact Information

To learn more about this exciting opportunity, please contact us via email at [email].

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