Career Development Specialist

4 days ago

Sydney, New South Wales, Australia beBeeCareer Full time $100,000 - $135,000
Job Overview

At our organization, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. We constantly seek to understand the best for our customers, go beyond completion in our work, strive for excellence with intensity, and embrace candid communication.

In this newly created role within our Customer Success team, we are embarking on an exciting initiative designed to invest in and support the professional development and advancement of our consultants.

This is an opportunity to shape a new program, making a meaningful impact on our consultants' careers while ensuring operational excellence within Customer Success. This role requires someone who can proactively guide and empower consultants to develop capabilities in their role while aligning talent strategies with organizational and department goals.

Responsibilities:

  • Develop frameworks, processes, documentations, and guides to help establish the role within the Customer Success team.
  • Lead the creation and execution of the department's Career Management program supporting consultants' professional growth, skill development, and career progression.
  • Serve as a trusted resource for consultants, offering guidance and facilitating career growth, performance management, and proactive feedback.
  • Career Manager will guide consultants through their learning and development journey, advising them on training or engagement opportunities that will help advance their career.
  • Drive these processes through high frequency consultant interaction and engagement with internal stakeholders.
  • Oversee and improve systems and processes to develop, evaluate, and retain top talent.
  • Work closely with Customer Success global leaders to align talent initiatives with regional needs and metrics.
  • Career Manager will be the consultant's advocate in the performance management processes.
  • Ensure internal processes are efficient, well-managed, and don't interfere with client-facing activities.

Our ideal candidate should possess excellent leadership and interpersonal skills, with the ability to build strong relationships with consultants and other stakeholders. They should also have experience in talent development, career coaching, and performance management.

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