Operations Coordinator

1 month ago

Mackay, Queensland, Australia Mastermyne Full time

About the Role:

The Operations Scheduler will be responsible for managing and scheduling all training requests from initial client contact through to confirmed booking and scheduling of trainer assessors. This role requires a high level of time management and organisational skills as well as problem solving techniques.

Key Responsibilities:

  • Manage the end to end process of booking and scheduling training across the MyneSight business using online system aXcelerate;
  • Provide accurate costed quotations for prospective work;
  • Be the first point of contact for all training enquiries;
  • Work effectively across other functional support teams in administration, instructional design and compliance to deliver quality and timely training to our clients.

About You:

You are a passionate administrator that thrives in fast-paced environments where you need to juggle multiple priorities with competing deadlines. You pride yourself on being the "solution" to any problem and are constantly on the lookout for opportunities to improve to ensure best practice is always offered.

Requirements:

  • Prior RTO experience and VET Industry knowledge is preferred;
  • Experience using a Student Management System and VET reporting;
  • Student enrolment processes, including data entry and preparing correspondence;
  • Experience in computer applications, including word processing, spreadsheets and emails;
  • Understanding of and experience in all aspects of administration;
  • The ability to work as a team but also unsupervised;
  • High level of time management and organisational skills as well as problem solving techniques;
  • Assist with Front Office reception duties, including walk-in enquiries and telephone enquiries as and when required.

What We Offer:

  • 100% reimbursement for the cost of approved courses and study;
  • Paid study days for university study;
  • Metarock tailored leadership programs;
  • 2 Year anniversary watch + gifts for additional years of service
  • Baby Benefit, Mum's baby bonus & Secondary Caregiver's new arrival leave can help parents support their family;
  • A Bloody Great Cause, be rewarded by Metarock each time you reach a Red Cross Blood Donation Milestone;
  • Hospital Help, have $250 contributed towards your private health hospital excess;
  • Business improvement, safety and innovation rewards;
  • Family Christmas parties;
  • Employee Christmas gifts;
  • Group Income Protection Insurance, discounted premiums for Metarock employees;
  • Reimbursement for prescription safety glasses ($350);
  • Salary Packaging;
  • Motor Vehicle Novated Leasing;
  • Employee Assistance Program (EAP), well-being assistance that's free for all the family;
  • Emergency shelter accommodation and paid domestic violence leave.

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