Dining Ambassador

1 day ago

Melbourne, Victoria, Australia beBeeService Full time $1,788 - $3,216

We are seeking a dedicated and enthusiastic Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be responsible for providing exceptional customer service throughout the entire event or dining experience.

Key Responsibilities:

- Perform pre- and post-service setup, pack down and cleaning responsibilities
- Greet and welcome guests upon arrival
- Be familiar with the menu and specials to make recommendations and answer questions
- Take customer orders and make adjustments as needed
- Pour and refill guest beverages throughout the service
- Work with the service team to ensure all of the guests' needs are met in a timely manner
- Remove used glasses, cutlery, and crockery and maintain a tidy table for guests while dining
- Light dishwashing, sweeping, and trash removal as needed
- Take inventory of condiments and supplies and order new stock as required
- Remain positive and friendly when responding to customer complaints or issues
- Comply with food and beverage regulations, ensuring Responsible Service of Alcohol (RSA)
- Check customers' identification as required to confirm they are of legal drinking age
- Assist with opening and closing duties such as setting tables and side stations, dining areas, and ensuring required items are stocked
- Adhere to the dress code, appearance, and grooming standards specified by management

Requirements:

- Previous experience as a Customer Service Ambassador, Banquet/Catering Waiter, Wait Staff, or related experience within a restaurant, bar, cafe, or catering company
- Exceptional customer service skills
- Experience serving guests during large events is an advantage
- Attention to detail, cleanliness, and safety
- Patient and customer-oriented approach
- Excellent people skills with a friendly attitude
- Responsible, trustworthy, and a team player
- Physical ability and stamina to stand for long periods of time and carry/lift heavy items
- A responsible and trustworthy team player
- Hold a valid RSA

Benefits:

- Employee discount
- Referral program
- Salary packaging

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Melbourne VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

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