Senior ServiceNow Solutions Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeServiceNow Full time $100,000 - $140,000
Job Title: ServiceNow Expert

We are seeking an experienced professional to deliver innovative and cost-effective solutions using ServiceNow platforms. As a Senior ServiceNow Consultant, you will participate in client workshops and requirement gathering, providing solutions that align with customer needs.

Key Responsibilities:
  • Client Engagement: Participate in client workshops and requirement gathering, providing solutions that align with customer needs.
  • Solution Design: Assist with functional and technical design workshops, ensuring the design is based on both out-of-the-box functionality and custom requirements.
  • Implementation: Oversee and support the implementation of ServiceNow solutions, adhering to best practices and project timelines.
  • Technical Delivery: Contribute to the development, testing, and implementation of ServiceNow solutions using skills such as HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).
  • Process Improvement: Contribute to the automation and process improvement efforts, including risk management and identifying the pros and cons of solutions.
  • Mentoring: Mentor and support junior professionals, helping uplift their skills and capabilities.
Required Skills and Qualifications:
  • Minimum 4+ years of experience in ServiceNow design and development in a client-facing role environment.
  • Hands-on experience with ServiceNow beyond ITSM into ITOM, Project Portfolio Management, HR Management, and Field Service Management.
  • Strong business acumen, problem-solving ability, and excellent communication skills.
  • Proven experience in solution design, requirements gathering, process documentation, and continual service improvement processes.
  • Experience with both Waterfall and Agile methodologies.
  • Proficiency in scripting languages such as JavaScript, CSS, HTML, Angular, and REST API integration.
  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM.

As a valued member of our team, we offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us, and we have an excellent reputation across the region and globally. We aim to foster a collaborative environment where you can grow and thrive in your role.

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