Spa Housekeeping Supervisor

6 days ago

City of Greater Bendigo, Australia Exclusive Collection Full time
About the Role

Key Responsibilities

We are seeking a highly motivated and experienced Spa Housekeeping Supervisor to join our team at Exclusive Collection. As a key member of our Housekeeping team, you will be responsible for ensuring the smooth operation of our Spa facilities, maintaining the highest standards of cleanliness and hygiene, and providing exceptional guest service.

Main Responsibilities:

  • Supervise and coordinate the activities of the Housekeeping team to ensure efficient and effective service delivery.
  • Conduct regular inspections of treatment rooms and public areas to ensure they meet our high standards of cleanliness and presentation.
  • Develop and implement procedures to maintain the highest standards of housekeeping and guest service.
  • Collaborate with other departments to ensure seamless service delivery and exceed guest expectations.
  • Recruit, train, and develop the skills of the Housekeeping team to ensure they are equipped to deliver exceptional service.
  • Monitor and control inventory levels, ensuring that all necessary supplies are available to maintain high standards of cleanliness and presentation.
  • Identify and implement opportunities to improve efficiency, productivity, and guest satisfaction.
  • Ensure compliance with health and safety regulations and maintain a safe working environment.
  • Participate in ongoing training and development to stay up-to-date with industry best practices and maintain a high level of expertise.
About You

Requirements

To be successful in this role, you will need:

  • Previous experience in a similar role within a luxury hotel or spa environment.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent attention to detail and ability to maintain high standards of cleanliness and presentation.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Strong problem-solving skills and ability to think creatively to resolve issues.
  • Excellent customer service skills, with a focus on delivering exceptional guest experiences.
  • Ability to work flexible hours, including weekends and evenings, to meet the needs of our guests.
  • Knowledge of health and safety regulations and procedures.
About Exclusive Collection

Our Culture

At Exclusive Collection, we are committed to delivering exceptional guest experiences and providing a unique and memorable stay for our guests. We are a dynamic and innovative company that values our people and is committed to their development and growth. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional development.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • Free meals on duty and discounts on food and beverage.
  • Access to our learning platform and training programs.
  • Free gym access and cycle to work scheme.
  • Recognition and rewards scheme.
  • B Corp accredited and commitment to improving our People, Product, and Planet.

Join Our Team

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Spa Housekeeping Supervisor looking for a new challenge, please submit your application.

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