Care Advisor

2 days ago

Bendigo, Victoria, Australia Uniting AgeWell Full time
About Us

At Uniting AgeWell, we strive to empower older adults to live life to the fullest by fostering a sense of wellbeing, choice, and independence. Our team of 4,300 staff and 600 volunteers are committed to delivering high-quality services and compassionate care across Victoria and Tasmania.

Our Values

We are guided by our core values of Kindness, Respect, Integrity, Innovation, and Inclusion, which inform everything we do. Our customer service charter ensures that we provide exceptional care and support to our clients.

Why Choose Us
  • Competitive above-award hourly rates
  • Salary packaging benefits up to $15,900 + $2,650 annually
  • Annual leave loading
  • Clear career pathways with extensive education and training opportunities
  • Comprehensive Employee Assistance Program available 24/7 for our staff
  • Enhanced parental leave options
  • A not-for-profit, values-driven organisation
About the Role

As a Care Advisor (Case Manager) supporting our Bendigo Home Care Program, you will be responsible for managing a caseload of clients, advocating for them to remain living independently in their own homes. You will facilitate discussions and develop personalised care plans that enable our clients to live independently and safely, supported by their Home Care Package.

Key Responsibilities
  • Conduct regular in-home visits to assess and support clients
  • Perform initial assessments of prospective clients, identifying core needs and making recommendations/referrals on capacity
  • Develop, implement, evaluate, and regularly review client-cantered care plans
  • Work closely with Care Organisers to coordinate the delivery of services as outlined in the care plan
  • Liaise with referring healthcare providers, allied health professionals, social workers, and community services
  • Oversee the financial aspects of the care planning, ensuring that services are delivered in accordance with legislation and within the allocated budget while maintaining high standards of care
  • Facilitate effective client pathway support through case discussions, case conferences, and feedback reviews, including incident management and complaint resolution
  • Maintain accurate and up-to-date records of client assessments, care plans, services provided, and any changes or incidents
  • Contribute to teamwork and continuous improvement
About You

You are a problem-solver, adaptable to change, and committed to making a meaningful impact in your career. You thrive in a supportive, dynamic team environment and are passionate about empowering clients to make choices that enhance their quality of life.

This role is ideal for you if you have:

  • A clinical background as a Social Worker, EN, RN, Allied Health Practitioner, or Case Manager (highly desirable)
  • Experience managing caseloads of Home Care Package clients with complex needs
  • Expertise in safety practices within the Aged Care or Health Sectors
  • Proficiency in conducting assessments, care planning, implementation, evaluation, and documentation of quality client care in line with Consumer Directed Care principles
  • Strong communication skills to liaise with staff, consumers, service providers, and health professionals, ensuring the delivery of consumer-focused services
  • A thorough understanding of and ability to support compliance with Safety, Equal Opportunity, and other professional and legal requirements impacting client care
  • A commitment to our BEST way of life (Believe, Excel, Support, and Trust)
Essential Requirements
  • A current Working With Children Check (or willingness to obtain one)
  • Ability to pass a national police clearance
  • Current First Aid and CPR certificates (or willingness to obtain)
  • Current and ongoing flu and COVID-19 vaccinations
  • Australian working rights
  • A valid Victorian driver's license and a reliable registered vehicle

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