Client Advisor

6 months ago

Bendigo, Australia Amplifon Full time

About this role
At Amplifon, we're not just about hearing aids; we're about rekindling the joy of sound. With a presence in 26 countries and 400+ clinics in Australia alone, we're on a mission to transform the way people experience hearing healthcare worldwide. Our team of over 17,500 professionals is dedicated to understanding each customer's unique needs and delivering exceptional solutions and experiences.

**Our Mission**:

- We transform the way hearing healthcare is perceived and experienced worldwide, making it a natural choice for people to seek the superior care and expertise of our hearing care professionals.
- We strive to understand the unique needs of every customer, delivering the very best solutions and an outstanding experience.
- We attract, develop, and empower the most talented people, who share our ambition to change the lives of millions of people across the world.

About the Role
We are looking for a Client Advisor to join our Retail store located in Bendigo. Our Client Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are always delivered, supporting, and working in harmony with our audiologists.
- Handle customers at the front desk. If required open door for them.
- Handle Sales inquiries and contribute to the stores success
- Be the first point of contact for the Store. Greet and meet all new customers. Handle incoming and outgoing calls.
- Provide customers with the required information.
- Represent Amplifon Values, Mission and Vision in front of the customers.
- Create customer satisfaction by maintaining good relationship, providing right information and best quality services.
- Actively participate into revenue generation on the clinic.
- Canvassing for business opportunities
- Actively participate into promotional activities like outreach program
- Seamless coordination among sales team and audiologist.

What are we looking for?
The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met. You will also demonstrate:

- Computer literate including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred
- Sales skills, with the ability to support audiologists in servicing new and existing clients and achieving sales targets
- A pro-active mindset, with a willingness to be flexible, agile & react positively to change
- Ability to develop strong working relationships with other departments
- Self-motivated with the ability to work with mínimal supervision and take ownership to solve problems
- Have an understanding of and commitment to the Amplifon vision & values
- Strong organisational skills, and the ability to plan and prioritise your own workload

APPLY NOW we would love to hear from you

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