Product Quality Assurance Specialist

19 hours ago

Melbourne, Victoria, Australia beBeeQuality Full time $102,336 - $126,594
Product Quality Assurance Specialist

We're seeking a skilled Product Quality Assurance Specialist to lead quality assurance across our soft accessories category.

This role involves managing quality processes with local suppliers, investigating product quality and safety complaints, and collaborating with buying and design teams to ensure product construction meets high standards.

Key Responsibilities:

  • Manage quality processes with local suppliers, ensuring compliance with standards and resolving inspection failures and escalated customer complaints.
  • Investigate and resolve product quality and safety complaints. Conduct store audits and support customer satisfaction initiatives.
  • Act as the first point of contact for technical issues related to accessories for both Kmart and Target teams in Melbourne.
  • Collaborate with buying and design teams to ensure product construction, safety, and quality standards are met during development.
  • Stay updated on regulatory changes and coordinate training with compliance teams and third-party partners.
  • Conduct competitor benchmarking and scheduled store audits. Spot-check websites to ensure accurate product representation.
  • Provide feedback on samples, manage approvals/rejections in PLM/GBSS, and advise on hangers/hangtags as needed.
  • Build and maintain strong relationships with key stakeholders including Buyers, Product Technicians, and Quality teams to ensure alignment and timely delivery across the critical path.
  • Maintain close communication with QA and QC counterparts in Asia to ensure consistency and alignment on standards and processes.

Requirements:

  • Proven experience in handbags and soft accessories with a deep understanding of product construction and materials.
  • Exceptional attention to detail ensuring every product meets our high standards.
  • Strong cross-functional collaboration skills especially with Buyers, Compliance, and Product Technicians.
  • Experience in quality assurance and compliance including supplier engagement and issue resolution.
  • Excellent communication and problem-solving abilities to navigate challenges and drive continuous improvement.
  • Familiarity with PLM systems and product development processes to manage workflows efficiently.

What We Offer:

  • A collaborative and dynamic work environment.
  • Opportunities for professional growth and development.
  • Recognition and rewards for outstanding performance.

Join Our Team:

We celebrate diversity and believe that all team members should feel valued, respected, and safe. We strive to create inclusive environments where everyone can contribute and succeed.

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