Engine Technician Supervisor
4 weeks ago
We are seeking a highly skilled and experienced Engine Technician Supervisor to join our team at Cummins. As a key member of our workshop team, you will be responsible for overseeing the repair and maintenance of engine products, coaching and developing less experienced technicians, and ensuring the highest level of quality and customer satisfaction.
Key Responsibilities:- Apply documented procedures and policies to perform diagnostics and complex repairs
- Perform preventative maintenance based on assessment of engine
- Complete required documentation, such as work completed documents, time sheets, warranty claims and quality forms, via handwritten or business system input screens
- Complete training in line with skill and business requirements
- Coach and develop technicians and/or apprentices and transfer knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc
- Maintain work area and tools for cleanliness and proper operation
- Adhere to and ensure adherence of more junior technicians to all relevant Health, Safety & Environmental policies, procedures and legislation and report any issues / incidents to their supervisor
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Customer focus - Building strong customer relationships and delivering customer-centric solutions
- Develops talent - Developing people to meet both their career goals and the organization's goals
- Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations
- Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace
- Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking
- Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution
- Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair
- Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition
- Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done
- Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner
- Apprentice Trained Engine Technician (Preferred)
- Vocational diploma from relevant technical institution
- Locally valid driving permit (Preferred)
- Advanced level knowledge of and/or experience with engine products
- Experience providing technical advice and coaching to more junior technicians (preferred)
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Engine Technician Supervisor
4 weeks ago
East Arm, Australia Cummins Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Engine Technician Supervisor to join our team at Cummins Inc. in Darwin. As a key member of our workshop team, you will be responsible for overseeing the repair and maintenance of engine products, coaching and developing junior technicians, and ensuring the highest level of quality and customer...
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Engine Technician Supervisor
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East Arm, Australia Cummins Inc. Full timeJob Summary:We are seeking a highly skilled and experienced Engine Technician Supervisor to join our team at Cummins Inc. in Darwin. As a key member of our workshop team, you will be responsible for overseeing the maintenance and repair of engine products, providing technical guidance and coaching to junior technicians, and ensuring the highest level of...
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East Arm, Australia Cummins Inc. Full timeJob Summary:Cummins Inc. is seeking a highly skilled and experienced Engine Technician Supervisor to lead our workshop team in Darwin. As a key member of our team, you will be responsible for overseeing the repair and maintenance of engine products, including trucks and high-horsepower engines.Key Responsibilities:Lead a team of engine technicians in the...
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East Arm, Australia Cummins Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Engine Technician Supervisor to join our team at Cummins Inc. in Darwin. As a key member of our workshop team, you will be responsible for overseeing the repair and maintenance of engine products, coaching and developing junior technicians, and ensuring the highest level of quality and customer...
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East Arm, Australia Cummins Inc. Full timeJob SummaryCummins Inc. is seeking a skilled Engine Systems Supervisor to oversee the maintenance and repair of engine products in our Darwin workshop. As a key member of our team, you will be responsible for ensuring the highest level of quality and efficiency in our service operations.Key Responsibilities:Apply documented procedures and policies to perform...
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