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Hospitality Expert for Travel Experience

1 month ago

Perth, Western Australia Marriott Full time
Delivering Exceptional Guest Experiences

We are seeking a skilled and friendly Guest Service Agent to join our team at Four Points by Sheraton.

About the Role:

  • As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling general enquiries, and ensuring a smooth stay experience.
  • You will have the opportunity to develop your knowledge of the hotel and local area, making recommendations to enhance our guests' experiences.
  • Your expertise in handling billing and traveller requests will be invaluable in ensuring accuracy and efficiency.
  • Building strong relationships with our guests is crucial in driving future bookings and loyalty.

Requirements:

  • Experience working with OPERA property management system or similar systems
  • Relevant experience in a similar role, preferably in a fast-paced environment
  • Working rights in Australia
  • A self-motivated and driven individual with excellent communication skills
  • Ability to work overnights and manage rotating shifts

What We Offer:

  • Exclusive staff discounts on food, beverages, and hotel rooms within Marriott International
  • Flexible working hours, time off to pursue personal interests, and paid leave during birthday month
  • Genuine care for associates' wellbeing through Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives
  • Work for the world's largest hotel network, valuing equality, diversity, and inclusiveness

Join Our Team:

We are part of a global community that values teamwork, mutual respect, and open communication. As a Guest Service Agent, you will be part of a dynamic team that strives to deliver unforgettable guest experiences. If you are passionate about hospitality, have excellent interpersonal skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

The estimated salary for this role is around $65,000 - $85,000 per annum, depending on experience and qualifications.