
Quality Assurance and Process Improvement Specialist
1 week ago
The role of a Quality and Performance Expert is vital to driving quality improvements and ensuring compliance with established standards, ultimately contributing to the overall efficiency and effectiveness.
This position requires a proactive approach to quality assurance, risk management, and process improvement, ensuring that both internal and external standards are consistently met.
Key Responsibilities:- Conduct monthly department audits, update relevant reports, and implement corrective actions based on findings.
- Provide detailed feedback to team leaders on identified errors to facilitate improvement discussions in one-on-one meetings.
- Continuously review and enhance current quality processes, implementing new procedures based on trend analysis and management recommendations.
- Present monthly trend reviews and analysis to management, and implement changes based on findings.
- Develop and maintain action plans to track and resolve audit findings effectively.
- Serve as liaison for external auditors, ensuring smooth communication and process transparency.
- Collaborate with departments like Risk Management and Operations Projects Quality Team to streamline auditing processes.
- Actively engage in projects, review documentation, conduct research, and provide informed feedback.
- Ensure that controls are in place to adhere to agreed processes and procedures, recommending enhancements when necessary.
- Interpret data using statistical techniques and provide ongoing reports to aid decision-making.
- Serve as a communication bridge between management and the team, ensuring information is disseminated effectively.
- Advocate for high standards of customer service and quality within the team and across the organization.
- Perform root cause analysis of problems and collaborate with business users to translate their needs into system specifications.
- Flexibly engage in ad-hoc projects as needed, adapting to dynamic business requirements.
- At least 2 years of experience in a customer and quality-focused environment, demonstrating the ability to produce accurate work within team turnaround times.
- Proficiency in Microsoft Office, Excel, Outlook, and other standard software applications.
- A proven track record of participating in and contributing to projects.
- Comprehension of technical aspects related to system functions.
- Ability to work effectively in a fast-paced, multicultural environment.
- Demonstrated capability to work independently, taking initiative in tasks and projects.
This role is critical for driving quality improvements and ensuring compliance with established standards, ultimately contributing to the overall efficiency and effectiveness of our organization.
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