Banking Relationship Specialist
2 weeks ago
About the Opportunity
We are seeking a Banking Relationship Specialist to join our team in Dubbo. This is an exciting opportunity to develop and maintain strong relationships with our internal and external customers, providing information on BOQ's products and services.
As a key member of our branch team, you will be the first point of contact for customers, ensuring exceptional service and resolving any queries or concerns. Your ability to communicate effectively and build rapport with customers will be essential in driving business growth and achieving branch success.
Your day-to-day responsibilities will include:
- Teller duties, including general enquiries, account opening/closing, deposits, and withdrawals
- Floor walking and initiating quality conversations with customers
- Booking interviews
- Inbound and outbound calling to maintain and build customer relationships
- Daily maintenance of the ATM
- Cash management - ATM Services, Travelex
- Stationery orders
- A strong focus on compliance
About You
We are looking for someone with outstanding customer service skills and excellent communication abilities. If you have previous customer service experience, preferably from the banking industry, and thrive in a collaborative team environment, we want to hear from you.
We are committed to creating prosperity for our customers, shareholders, and people through empathy, integrity, and making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.
What We Offer
- BUPA Corporate Plan
- Discounted financial products
- Employee Assistance Program (EAP)
Estimated Salary: $65,000 - $75,000 per annum, depending on experience.
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