Plumbing Sales Manager

3 weeks ago

Wyong Shire, Australia O'Brien Plumbing Full time
{"title": "Plumbing Sales Manager Position", "description": "

O'Brien Plumbing Wyong is seeking a highly motivated and experienced Plumbing Sales Manager to join our team. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of service technicians.

The successful candidate will have a strong background in plumbing, excellent communication skills, and the ability to motivate and inspire a team. If you are a self-starter with a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities:

  • Develop and implement sales strategies to drive business growth
  • Lead and motivate a team of service technicians to deliver exceptional customer service
  • Monitor and improve customer satisfaction through regular feedback and coaching
  • Identify and act on training needs to improve safety, productivity, and profitability
  • Proactively follow up and seek leads from various sources for new client acquisition
  • Provide timely quotations to existing and new customers, and converting opportunities into jobs
  • Monitor budgets and costs on service jobs
  • Ensure that all executed jobs align to mission statement, vision, and values

Requirements:

  • Minimum of 10 years plumbing industry experience
  • Previous experience as a service manager (trade business preferred)
  • Completed certificate 4 including "backflow & TMV courses
  • Clear criminal history (inline with specific customer requirements)
  • Drivers licence - C class or above
  • Proven ability to be organised and complete tasks on time
  • Enjoy providing excellent customer service
  • Excellent communication skills (by email and phone)
  • Be a problem solver with the ability to think on your feet to resolve issues quickly
  • Be able to manage multiple jobs at the same time
  • Competent using all mainstream IT operating systems, including cloud based software systems (training will be provided for our specific operating systems)

About O'Brien Plumbing Wyong:

O'Brien Plumbing Wyong is a proud local family run business made up of quality-focused trade service professionals in the plumbing industry. We are a registered member of the Master Plumbers Association and have a strong reputation for excellence in all that we do.

If you are a self-starter with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

", "lang_code": "en"}

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