Enterprise Technical Lead

2 days ago

Sydney, New South Wales, Australia beBeeArchitect Full time $120,000 - $140,000
Technical Architect Job Opportunity

Miro’s Implementation team is part of the Professional Services organization and focuses on guiding Enterprise plan customers on technical and configuration methodologies to align with their security, permissions, and scalability requirements.

About the Role

In this role, you will lead customer discovery sessions to identify technical requirements during onboarding, deliver customer account migrations, and recommend product solutions that enable our customers to meet their business objectives.

  • Lead discovery to identify organizational and technical requirements, then architect and demonstrate solutions that showcase business value.
  • Run technical migrations and deployments for Enterprise customers, including leading discovery sessions on security, scalability, and account structure needs, through delivering training and guidance on Miro Administrative configuration.
  • Facilitate customer-facing workshops and develop a migration deployment plan.
  • Ensure customer engagement projects are delivered on time and completed according to plan.
  • Work to resolve issues and risks in a multi-functional and collaborative way.
Key Responsibilities
  • Design and implement comprehensive technical solutions that address customer needs and drive business outcomes.
  • Collaborate with cross-functional teams to ensure seamless execution of customer engagement projects.
  • Develop and maintain strong relationships with customers, providing exceptional support and guidance throughout the implementation process.
Requirements
  • Proven experience in customer-facing roles, preferably in customer success, implementation, onboarding, or service delivery.
  • Knowledge of identity providers (Active Directory, Azure, Okta) and enterprise security solutions (SAML/SSO, DLP, SIEM).
  • Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.

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