Technical Field Specialist

2 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000

Job Title: Customer Service Manager

The ideal candidate will be a business leader who is passionate about driving customer excellence in a technical field. They will have a proven track record of leading high-performing teams and developing effective customer service strategies.

  • Lead, mentor, and motivate a team of customer service specialists to foster a culture of high performance and continuous improvement.
  • Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
  • Analyse key performance metrics to drive operational efficiency within the customer service centre and implement solutions to improve call handling times, first-contact resolution, and overall service quality.

Key Skills:

  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
  • Proven Bachelor Degree or Equivalent.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
  • A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.

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