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Retail Customer Service Professional
3 weeks ago
The primary objective of this role is to provide exceptional customer service and contribute to the overall success of the sales team. This includes delivering effective store operations, maintaining a high level of customer satisfaction, and consistently meeting or exceeding performance targets.
Key Responsibilities- Manage cash handling and banking procedures to ensure accuracy and integrity.
- Tender transactions efficiently and accurately.
- Ensure store multi-channel fulfillment and stock integrity are maintained at all times.
- Handle telephone inquiries and manage customer queries effectively.
- Contribute to marketing and promotional activities to drive sales growth.
- Collaborate with the sales team to achieve financial performance targets through effective inventory management and expense control.
- Ensure seamless sales channel fulfillment in line with established procedures.
- Work collaboratively as part of a cohesive team to deliver a positive customer experience.
- Resolve customer complaints and queries in a professional and timely manner.
- Customer Focus: Demonstrates a customer-centric approach in all interactions.
- Results-Driven: Consistently achieves results, even under challenging circumstances.
- Self-Awareness: Utilizes feedback and reflection to gain insight into personal strengths and areas for improvement.
This role offers a dynamic work environment, opportunities for professional development, and a competitive compensation package. As a valued member of the team, you will have access to ongoing training and support to help you succeed in your role.
What We OfferIn addition to a comprehensive benefits package, we offer a range of perks and rewards that promote work-life balance and employee well-being. These include flexible working arrangements, recognition programs, and opportunities for career advancement.
