Regional Customer Experience Manager

6 days ago

Brisbane, Queensland, Australia beBeeAccount Full time $88,000 - $89,500
Key Account Coordinator Role

This role plays a vital part in ensuring customers have an exceptional experience. As a Key Account Coordinator, you will focus on customers who are strategically important to the region, aiming to enhance customer retention, increase volume/share of wallet, and drive revenue growth.

Responsibilities:
  • Reduce variation from preplan to actual cycle times through effective customer orderbook planning and engagement
  • Monitor and proactively assist in the reduction of onsite truck waiting times whilst improving on-time delivery
  • Monitor and reduce late loads to key account customers and projects through proactive communication with allocations team, sales team and customer
  • Review forward orders for key account customers and ensure orders are set-up accurately and in-line with customer expectations
  • Identify and collaborate with regional stakeholders to remove future day ghost/dummy orders where possible
  • Review and maintain geofences for key projects and ensure they are set-up to maximise system efficiency relating to service delivery
  • Regular face-to-face or virtual meetings with sales to discuss current projects, critical pours, forecast volumes and target customers
  • Frequent communication and timely updates to key CSC and internal stakeholders for major pours/customers
  • Analyse and report on key account customer pours performance to identify opportunities to improve for both Heidelberg Materials and the customer
Requirements:
  • High passion for customer/sales and good at follow-ups
  • Proficient in various software applications and ERP systems
  • Strong influencing ability
  • Strong attention to detail and accuracy
  • Strong planning and organisational skills
  • Ability to multi-task
What We Offer:
  • Customer-facing orientated environment preferred
  • >2 years allocator experience desirable but not required

If you are detail-oriented and passionate about supply chain management and customer service, we encourage you to apply

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