
Technical Services Leader
1 day ago
Job Overview
">Friendly and highly skilled team members working on complex challenges with a passion for science. Our service serves clients with data-driven insights for a safer and healthier world.
">The Role
">We are seeking an experienced Service Delivery Manager to lead our frontline support and services within the APAC region, comprising 5000+ users across 130+ sites. You will manage ongoing support services, identify technology solutions, and build strong relationships within the business and broader IT teams.
">Responsibilities
">- ">
- Event/outage management">
- Escalated service issue management">
- Employee onboarding and offboarding processes management">
- VIP executive support">
- Documentation - processes, procedures, policies, how-to, quick guides">
- Ensuring consistency of services, capabilities and delivery of continuous improvement initiatives">
- Mentoring and coaching of team members/peers">
- Delivery of IT projects">
- Run and manage CAB (Change Advisory Board)">
- Service Management Reporting">
Requirements
">- ">
- Proven experience in managing an enterprise-level service desk with competing priorities">
- Strong relationship building, communication skills and technical skills">
- Experience in managing remote resources, configuration and management of Service Desk Software">
- Employee performance management and development plans">
- Qualifications in Information Technology or equivalent work experience in an IT environment">
- At least 5-7+ years' demonstrated experience as a Service Delivery/Desk Manager and experience as a support engineer within an enterprise environment">
Benefits
">We believe that our employees are what make us great. We offer many benefits, including health fund discounts, opportunity to salary sacrifice car costs, corporate superannuation benefits and online learning system with extensive modules of choice.
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