Senior Deployment Manager

7 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $80,000 - $110,000
Team Leadership Opportunity

About our organization, we strive to empower individuals to achieve their full potential through technology solutions. Our mission is to provide a collaborative environment where skills and ideas are valued.

  • We foster an inclusive workplace culture that promotes growth and development.
  • We prioritize the well-being of our team members, providing opportunities for career advancement.
  • We invest in continuous learning and skill enhancement, ensuring our employees remain current and competitive.
  • We encourage open communication and collaboration, recognizing every voice matters.

Ours is a dynamic work environment that rewards initiative and hard work. We offer internal career opportunities, allowing you to progress within our organization.

Job Responsibilities:

The Team Leader oversees deployment teams, promoting teamwork and efficiency. Key responsibilities include:

  • Providing guidance and training for effective delivery of services
  • Serving as the first point of escalation for customers and the onsite team
  • Developing and implementing Service Improvement Plans to address areas needing improvement
  • Performance management and target setting of key performance indicators (KPI) for individual team members
  • Generating Weekly and Monthly Operational Reports to Management
Requirements:
  • Prior experience in a leadership role
  • Proven proficiency with Microsoft Office Suite and reporting tools
  • Good understanding of education sectors
  • Caring attitude towards staff working capacity and ability to mentor and support technicians
  • Excellent customer service and communication skills

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