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Innovative Solutions Consultant

3 weeks ago

Sydney, New South Wales, Australia beBeeSolution Full time $90,000 - $120,000
ServiceNow Customer and Industry Workflows Specialist Solution Consultant

We are seeking a highly skilled Solution Consultant to join our team in Australia. In this role, you will drive customer success by delivering innovative solutions to complex business challenges.

The ideal candidate will have extensive experience integrating AI into workflows and decision-making processes, as well as deep telecommunications industry expertise. They will be proficient in the ServiceNow platform, particularly Customer & Industry Workflows, and possess strong technical skills in cloud solutions and integrations.

  • This is an exciting opportunity for a seasoned professional looking to make a lasting impact on our customers' experiences.
  • You will work closely with clients to understand their needs, recommend suitable ServiceNow solutions, and ensure satisfaction.

Responsibilities:

  1. Conduct discovery workshops with telco providers to understand industry-specific needs and recommend suitable ServiceNow solutions.
  2. Deliver product demonstrations showcasing how ServiceNow's Customer & Industry Workflows accelerate telco transformation.
  3. Build trusted relationships with ANZ telco customers and ecosystem partners to foster collaboration and account growth.
  4. Guide strategic initiatives like customer journey mapping, zero-touch service operations, and AI-driven experience improvements, aligning with measurable business outcomes.
  5. Provide feedback to product management on telco-specific requirements.
  6. Share best practices and artefacts with other Solution Consultants to improve team capability.
  7. Stay informed on telecommunications trends and ServiceNow's differentiation in the vertical.

Qualifications:

  • A minimum of 7 years of experience in pre-sales solution consulting, supporting Tier-1 or Tier-2 telco accounts.
  • Proficiency with the ServiceNow platform, especially Customer & Industry Workflows.
  • Strong technical skills in cloud solutions and integrations with platforms like Amdocs, Netcracker, Ericsson, or CSG.
  • Excellent communication skills, capable of engaging stakeholders from operational staff to C-suite.
  • Territory management skills, including pipeline development and relationship management across Australia and New Zealand.
  • Willingness to travel as needed.
  • ServiceNow or relevant technology certifications preferred.

Benefits:

  • We support flexible work arrangements.
  • We are committed to diversity and inclusion.