Dedicated Collections Specialist

6 days ago

Sydney, New South Wales, Australia beBeeCollections Full time $60,000 - $90,000

Key Highlights:

A dynamic and proactive role has become available in a leading supply chain organization.

The successful candidate will be responsible for the collection of outstanding debts from key clients and customers.

You will liaise predominantly with customers regarding their overdue bills and attempt to collect payments to mitigate company losses.

As an expert in reading customer responses, you will use your initiative and work independently within a team to create timely solutions.

Your exceptional communication skills will enable you to negotiate repayment plans that suit the level of debt and customer circumstances.

Key responsibilities include;
- Answering inbound and outbound calls.
- Advising on repayment plans to suit the level of debt and customer circumstances.
- Working to operational procedures
- Escalating calls to managers when required.
- Adhering to legislative guidelines and privacy regulations.
- Entering data and maintaining accurate records.
- Facilitating advanced collections activities, such as sending letters of demand and reminder messages.
- Referring customers to financial advisors.
- Improve operational processes.
- Work to key performance indicators.
- Initiate escalated collections actions

Requirements:

  • Excellent communication and negotiation skills
  • Ability to work independently and manage time effectively
  • Strong problem-solving skills and analytical thinking
  • Proficiency in Microsoft Office applications
  • Previous experience in collections or a related field is desirable

What We Offer:

  • Competitive hourly rate
  • Flexible working hours
  • Opportunity to work with a market-leading organization
  • Professional development opportunities
  • Supportive team environment

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