Software Operations Specialist

3 weeks ago


Melbourne, Victoria, Australia City Facilities Management Full time

About the Role:

At City Facilities Management, we're seeking an experienced Software Operations Specialist to join our IT team. As a key member of our team, you'll play a crucial role in ensuring the smooth operation of our enterprise applications.

Key Responsibilities:

  • Collaborate with IT and business stakeholders to manage incidents and requests for applications, providing feedback to the product team for improvements.
  • Develop and maintain expertise in application operations, including new systems implementations, upgrades, and enhancements.
  • Select, evaluate, and implement new applications, designing and maintaining application profiles.
  • Contribute to defining acceptance criteria for new applications and testing.
  • Coordinate and run Application Ops & Lifecycle (monitoring, governance, auditing, documentation, training, procedures, deployment, patching, configuration management, change management and comms)
  • Recommend and develop product, process, or system optimization changes to improve system performance.

Requirements:

  • Bachelor of Computing Science/IT degree or diploma.
  • Proven experience in application operational/support roles, ideally with a mix of off-the-shelf and bespoke applications and integrations.
  • Experience with ITIL and Service Desk software.
  • Scripting and coding skills (e.g., PowerShell, Python, bash).
  • Infrastructure management experience (cloud servers, networking, security in IaaS/PaaS).
  • Proficiency in .NET, SQL Server, PostgreSQL, Windows Servers, SSRS, SSIS, PowerShell, Python, bash, Azure, SCCM, Intune.

What We Offer:

  • Competitive salary.
  • Career progression opportunities.
  • Hybrid working model.
  • Free onsite car parking.
  • Exciting opportunity to grow & work within a fun and supporting IT team.

About Us:

City Facilities Management is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We do not accept any unsolicited resume referrals from Recruitment Agencies. We will not pay any placement fees relating to unsolicited resume referrals.



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